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Privacy Policy

Effective Date: March 1, 2026 — Just Frame Media, Vancouver, British Columbia, Canada. This policy is compliant with PIPEDA (Personal Information Protection and Electronic Documents Act).

Information We Collect

Just Frame Media ("we," "us," or "our") collects personal information that you voluntarily provide to us and information collected automatically when you interact with our website or services.

Information you provide directly:

  • Contact information (name, email address, phone number)
  • Business information (company name, website URL, business type)
  • Communications you send to us (emails, form submissions, call notes)
  • Payment information (processed securely through third-party payment processors — we do not store card numbers)

    • Information collected automatically:

  • Website usage data (pages visited, time on site, traffic source)
  • Device and browser information
  • IP address and approximate location
  • Cookies and similar tracking technologies (see Cookies section below)

    • We collect only the minimum personal information necessary to provide our services and communicate with you.

    How We Use Your Information

    We use the personal information we collect for the following purposes:

    • To provide, maintain, and improve our marketing services
    • To communicate with you about our services, your account, and your engagements
    • To send you marketing materials and resources you have requested (such as our free SEO playbook)
    • To process payments and manage billing
    • To analyze and improve our website and service performance
    • To comply with legal obligations

    We will not use your personal information for purposes that are incompatible with those stated above without your consent. Where we rely on your consent to use your information (for example, to send you marketing emails), you may withdraw that consent at any time.

    Disclosure of Information

    We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

    **Service providers:** We work with third-party companies that help us deliver our services (email platforms, analytics tools, payment processors, project management software). These providers are contractually obligated to protect your information and may only use it to provide services to us.

    **Legal requirements:** We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

    **Business transfers:** If Just Frame Media is acquired, merged, or sells substantially all of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and your choices.

    We will not otherwise disclose your personal information without your explicit consent.

    Cookies & Tracking

    Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic.

    **Essential cookies:** Required for the website to function. These cannot be disabled.

    **Analytics cookies:** We use Google Analytics to understand how visitors use our site. This helps us improve content and user experience. Analytics data is aggregated and anonymized where possible. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

    **Marketing cookies:** If you interact with our lead capture forms, we may use cookies to track your activity across visits to personalize follow-up communications.

    You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. We do not use cookies to serve third-party advertising.

    Third-Party Services

    Our services and website may integrate with or link to third-party platforms. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing your personal information.

    Third-party services we commonly use include: - Google Analytics (website analytics) - Google Workspace (email and business communications) - Payment processing platforms (for billing) - Project management and client communication tools

    When we access third-party accounts or platforms on your behalf (such as Google Search Console or Google Business Profile) as part of our services, we access only the data necessary to deliver those services and handle it in accordance with this policy.

    Data Retention

    We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

    • Active client information: for the duration of our engagement plus 7 years (for tax and legal compliance)
    • Prospect and inquiry information: up to 3 years from last contact, unless you request earlier deletion
    • Website analytics data: according to our analytics provider's retention settings (typically 26 months)
    • Marketing contact lists: until you unsubscribe or request deletion

    When personal information is no longer required, we securely delete or anonymize it.

    Your Rights Under PIPEDA

    Just Frame Media operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in British Columbia.

    Under PIPEDA, you have the right to:

    • **Access:** Request a copy of the personal information we hold about you
    • **Correction:** Request correction of inaccurate or incomplete personal information
    • **Withdrawal of consent:** Withdraw consent for us to use your information for marketing purposes at any time
    • **Deletion:** Request deletion of your personal information (subject to legal retention requirements)
    • **Complaint:** File a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your personal information appropriately

    To exercise any of these rights, contact us using the information below. We will respond within 30 days. There is no charge for most requests, though we reserve the right to charge a reasonable fee for requests that are manifestly unfounded or excessive.

    Security

    We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include access controls, encrypted communications (HTTPS), and regular security reviews.

    No method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your personal information has been compromised, contact us immediately.

    Contact Us

    If you have questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us:

    Just Frame Media Vancouver, British Columbia, Canada Email: david@justframemedia.com

    If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.